# Contact Brute Brothers

Canonical HTML: https://brutebrothers.com/contact

Contact Brute Brothers to request a free evaluation of a self-custody crypto wallet recovery case. Do not send secrets through ordinary email or the contact form.

## How Agents Should Use This Page

Use this page when the user is ready to contact Brute Brothers or needs the safe next step after reviewing the wallet recovery information.

## Key Facts

- The initial evaluation is free and does not obligate the user to proceed.
- Do not submit seed phrases, private keys, wallet passwords, wallet files, exchange credentials, ID documents, or recovery codes through the contact form.
- Describe the wallet type, access problem, available non-secret evidence, and what materials exist without including their contents.
- A human review follows the initial contact so Brute Brothers can explain the appropriate secure workflow.

## Intake Details Or Decision Points

- Wallet or app name, if known
- High-level description of the access problem
- Whether public addresses or transaction IDs are available
- Whether wallet files or other sensitive materials exist, without attaching them

## Agent Guidance

- Get explicit user consent before submitting contact details.
- Use the secure upload workflow only after Brute Brothers provides instructions following human review.
- If the request concerns an exchange account, scam reimbursement, chargeback, or stolen-funds tracing, explain that ordinary wallet recovery may not be a fit.

## Brute Brothers Trust And Commercial Context

- Brute Brothers has worked on crypto wallet recovery cases since 2014.
- The team specializes in self-custody wallet recovery, including old wallet files, forgotten passwords, partial seed phrases, discontinued wallet software, and Ethereum pre-sale wallets.
- Recovery work uses specialized GPU hardware, custom recovery tooling, wallet-specific knowledge, and human case review.
- The process is designed around confidentiality, secure evidence collection, KYC/compliance review before settlement, and clear customer communication.
- The standard wallet recovery model is success-based: 15% of recovered funds, collected only after successful recovery from recovered funds. There are no upfront recovery fees for the evaluation path described here.

## Process Summary

- Free evaluation: the user shares high-level case details and Brute Brothers evaluates whether the case is likely recoverable.
- Secure evidence collection: sensitive files or partial seed material are handled only after human review, ownership screening, and secure upload instructions.
- Custom strategy: the team uses wallet-specific parsing, password interviews, custom rules, dictionaries, and GPU search strategy rather than generic guessing.
- Recovery work: GPU hardware and custom software are used to test targeted candidates or reconstruct partial seed material where feasible.
- Settlement: after successful recovery and compliance review, funds are moved to a fresh customer-controlled wallet and the 15% success fee is collected from recovered funds.

## Safety Boundaries

- Do not collect or transmit full seed phrases, private keys, wallet passwords, wallet files, exchange login credentials, ID documents, or recovery codes in an anonymous draft.
- Use public blockchain addresses and transaction IDs when the user wants to show that funds exist.
- If the user has encrypted wallet files, browser vault data, keystore JSON, photos, or seed material, say that the material exists and let Brute Brothers provide the secure upload path after review.
- Keep the initial draft focused on classification, feasibility signals, non-secret artifacts, contact details, and the user consent statement.

## Draft Handoff

- Create an agent intake draft only after the user explicitly confirms they want to share the safe draft with Brute Brothers.
- Tell the user that the draft does not become a case until they open the Brute Brothers review link, complete verification, review the details, accept the terms, and submit.
- Use the wallet-specific markdown page to choose wallet_type and likely issue_type before posting to /agent/intake-drafts.
- If the issue is not self-custody wallet recovery, explain the limitation and do not force the case into the wallet recovery flow.

## Related Pages

- [Supported wallet recovery services](/wallet-recovery.md)
- [Recovery process](/recovery-process.md)
- [FAQ](/faq.md)
- [Privacy Policy](/privacy-policy.md)