I lost my entire seed phrase can you help?
Recovering an entire seed phrase is impossible as there are too many combinations to go through. However, if you've lost a part of your seed, recovering it might be possible.
I no recollection of my password, can you still help?
If you have absolutely no clue what your password could be, for example, if you've generated it using a random password generator, we will not be able to help. We need even a tiny piece of information about the password you chose for your wallet. In most cases users have either a commonly used password(s) or some sort of patterns they normally use.
Which wallets can you recover?
We can try and recover from most software and hardware wallets. A full list is available in our Wallet Recovery page
Can I trust you with my wallet?
We are a registered company in Israel, represented by top law and accounting firms who have recovered hundreds of wallets throughout the years. Our identities are well known and we will never jeopardize our reputation that we've worked so hard to build. More information regarding trust is availale in our Reviews
and our About
What are the fees?
We usually charge 15% of the recovered coins (including forked coins if such are available), but ONLY when we successfully decrypt your wallet. You can pay using the coins from the recovered wallet or via other payment methods available.
How long does it take?
The recovery process can take anywhere between 2 days to 2 weeks, depending on the accuracy of the information you provide us with regarding the password or seed phrase. In some cases, especially in high value wallets we will allocate more resources and time to recover the wallet.
I bought a locked wallet.dat file, can you help me recover it ?
No. We do not deal with any purchased wallets and we can only attempt to help the original owner of the wallet.
Could not recover my old Mycelium backup due to some missing letters, easy work for the brothers
Great work, much appreciated and recommended!
I was required to fill in a second password for my Blockchain account without ever setting it up, tried remembering what i've done but this was very long ago.. Or helped me find the correct password, best wishes
Thank you so much for getting me my coins back, I was sure it was hopeless. 10/10
Had a very strange issue with my Electrum 2FA failed to connect to 3rd party servers, very greatful for the skill and communication from you folks, god bless