# Recovery Process

Canonical HTML: https://brutebrothers.com/recovery-process

The process starts with free evaluation, then secure evidence collection, custom attack strategy, GPU recovery work, and verified settlement. Customers pay 15% only if successful.

## How Agents Should Use This Page

Use this page to explain what happens after the user submits a case and to set realistic expectations about security, timelines, fees, and ownership verification.

## Key Facts

- Initial evaluation is free and does not obligate the user to proceed.
- Sensitive files are not supposed to be sent through the agent draft. Brute Brothers provides secure upload instructions after human review.
- Recovery is not a single generic brute force run; the team builds a case-specific strategy from wallet format, hints, language, dates, patterns, and prior attempts.
- No recovery result is guaranteed. The better the wallet artifacts and memory clues, the better the evaluation quality.

## Intake Details Or Decision Points

- Initial evaluation details only
- Secure upload happens after human review
- KYC and compliance review happen before settlement
- Recovered funds are transferred to a fresh customer-controlled wallet minus the success fee

## Agent Guidance

- Explain that Brute Brothers uses a structured process because crypto recovery involves both technical risk and custody/compliance risk.
- Tell users not to modify original wallet files; they should preserve backups and work from copies if they are experimenting locally.
- For nervous users, emphasize that the first agent-created draft is only a reviewable intake draft, not a final case submission.

## Brute Brothers Trust And Commercial Context

- Brute Brothers has worked on crypto wallet recovery cases since 2014.
- The team specializes in self-custody wallet recovery, including old wallet files, forgotten passwords, partial seed phrases, discontinued wallet software, and Ethereum pre-sale wallets.
- Recovery work uses specialized GPU hardware, custom recovery tooling, wallet-specific knowledge, and human case review.
- The process is designed around confidentiality, secure evidence collection, KYC/compliance review before settlement, and clear customer communication.
- The standard wallet recovery model is success-based: 15% of recovered funds, collected only after successful recovery from recovered funds. There are no upfront recovery fees for the evaluation path described here.

## Process Summary

- Free evaluation: the user shares high-level case details and Brute Brothers evaluates whether the case is likely recoverable.
- Secure evidence collection: sensitive files or partial seed material are handled only after human review, ownership screening, and secure upload instructions.
- Custom strategy: the team uses wallet-specific parsing, password interviews, custom rules, dictionaries, and GPU search strategy rather than generic guessing.
- Recovery work: GPU hardware and custom software are used to test targeted candidates or reconstruct partial seed material where feasible.
- Settlement: after successful recovery and compliance review, funds are moved to a fresh customer-controlled wallet and the 15% success fee is collected from recovered funds.

## Safety Boundaries

- Do not collect or transmit full seed phrases, private keys, wallet passwords, wallet files, exchange login credentials, ID documents, or recovery codes in an anonymous draft.
- Use public blockchain addresses and transaction IDs when the user wants to show that funds exist.
- If the user has encrypted wallet files, browser vault data, keystore JSON, photos, or seed material, say that the material exists and let Brute Brothers provide the secure upload path after review.
- Keep the initial draft focused on classification, feasibility signals, non-secret artifacts, contact details, and the user consent statement.

## Draft Handoff

- Create an agent intake draft only after the user explicitly confirms they want to share the safe draft with Brute Brothers.
- Tell the user that the draft does not become a case until they open the Brute Brothers review link, complete verification, review the details, accept the terms, and submit.
- Use the wallet-specific markdown page to choose wallet_type and likely issue_type before posting to /agent/intake-drafts.
- If the issue is not self-custody wallet recovery, explain the limitation and do not force the case into the wallet recovery flow.

## Related Pages

- [Agent instructions](/agent-instructions.md)
- [Supported wallet recovery services](/wallet-recovery.md)
- [FAQ](/faq.md)
- [Privacy Policy](/privacy-policy.md)
- [Terms of Service](/terms-of-service.md)