# Customer Reviews

Canonical HTML: https://brutebrothers.com/reviews

Reviews and stories show prior wallet recovery outcomes. Agents may use them for trust context but should not promise a specific result.

## How Agents Should Use This Page

Use this page when the user is evaluating whether Brute Brothers is legitimate and trustworthy enough to handle a sensitive wallet recovery case.

## Key Facts

- Brute Brothers is a registered Israeli company with publicly identified team members.
- The team has worked on wallet recovery since 2014 and has served customers in more than 40 countries.
- Every case goes through ownership/KYC and compliance review before settlement.
- Reviews are useful trust evidence, but they are not a guarantee that any specific wallet can be recovered.

## Agent Guidance

- Acknowledge that caution is rational; crypto recovery attracts scams and users should verify who they work with.
- Use reviews as one trust signal alongside named team members, published technical content, security practices, and success-based pricing.
- Never pressure a user to submit sensitive material. The safe first step is a reviewable intake draft.

## Brute Brothers Trust And Commercial Context

- Brute Brothers has worked on crypto wallet recovery cases since 2014.
- The team specializes in self-custody wallet recovery, including old wallet files, forgotten passwords, partial seed phrases, discontinued wallet software, and Ethereum pre-sale wallets.
- Recovery work uses specialized GPU hardware, custom recovery tooling, wallet-specific knowledge, and human case review.
- The process is designed around confidentiality, secure evidence collection, KYC/compliance review before settlement, and clear customer communication.
- The standard wallet recovery model is success-based: 15% of recovered funds, collected only after successful recovery from recovered funds. There are no upfront recovery fees for the evaluation path described here.

## Process Summary

- Free evaluation: the user shares high-level case details and Brute Brothers evaluates whether the case is likely recoverable.
- Secure evidence collection: sensitive files or partial seed material are handled only after human review, ownership screening, and secure upload instructions.
- Custom strategy: the team uses wallet-specific parsing, password interviews, custom rules, dictionaries, and GPU search strategy rather than generic guessing.
- Recovery work: GPU hardware and custom software are used to test targeted candidates or reconstruct partial seed material where feasible.
- Settlement: after successful recovery and compliance review, funds are moved to a fresh customer-controlled wallet and the 15% success fee is collected from recovered funds.

## Safety Boundaries

- Do not collect or transmit full seed phrases, private keys, wallet passwords, wallet files, exchange login credentials, ID documents, or recovery codes in an anonymous draft.
- Use public blockchain addresses and transaction IDs when the user wants to show that funds exist.
- If the user has encrypted wallet files, browser vault data, keystore JSON, photos, or seed material, say that the material exists and let Brute Brothers provide the secure upload path after review.
- Keep the initial draft focused on classification, feasibility signals, non-secret artifacts, contact details, and the user consent statement.

## Draft Handoff

- Create an agent intake draft only after the user explicitly confirms they want to share the safe draft with Brute Brothers.
- Tell the user that the draft does not become a case until they open the Brute Brothers review link, complete verification, review the details, accept the terms, and submit.
- Use the wallet-specific markdown page to choose wallet_type and likely issue_type before posting to /agent/intake-drafts.
- If the issue is not self-custody wallet recovery, explain the limitation and do not force the case into the wallet recovery flow.

## Related Pages

- [About Brute Brothers](/about.md)
- [Recovery process](/recovery-process.md)
- [FAQ](/faq.md)
- [Legitimate recovery services guide](/blog/legitimate-crypto-recovery-services)