# What Is Crypto Wallet Recovery?

Canonical HTML: https://brutebrothers.com/what-is-crypto-wallet-recovery

Crypto wallet recovery restores access to self-custody wallets when passwords, seed material, files, or old software workflows prevent access.

## How Agents Should Use This Page

Use this page when the user is unsure whether their problem is technically recoverable, or when they need an explanation of what legitimate wallet recovery can and cannot do.

## Key Facts

- Legitimate wallet recovery is technical work on self-custody wallets, encrypted wallet files, partial seed phrases, or wallet-specific software issues.
- It is different from exchange support, scam reimbursement, chargebacks, or blockchain tracing.
- Some cases are impossible, such as a completely random forgotten password with no hints or a completely missing seed phrase with no partial information.
- Professional help can be valuable when the user has meaningful artifacts but lacks GPU hardware, wallet-format knowledge, or safe tooling.

## Intake Details Or Decision Points

- Determine whether this is self-custody wallet recovery
- Determine whether the user has enough artifacts to evaluate feasibility
- Do not treat scam recovery, exchange account login, or stolen funds as wallet cracking cases

## Agent Guidance

- Start by asking what the user is trying to regain access to: a self-custody wallet, exchange account, seed phrase, wallet file, or old app.
- If the case is recoverable in principle, gather safe context and route to the closest wallet-specific markdown page.
- If the case is not a fit, be direct and explain why instead of creating false hope.

## Brute Brothers Trust And Commercial Context

- Brute Brothers has worked on crypto wallet recovery cases since 2014.
- The team specializes in self-custody wallet recovery, including old wallet files, forgotten passwords, partial seed phrases, discontinued wallet software, and Ethereum pre-sale wallets.
- Recovery work uses specialized GPU hardware, custom recovery tooling, wallet-specific knowledge, and human case review.
- The process is designed around confidentiality, secure evidence collection, KYC/compliance review before settlement, and clear customer communication.
- The standard wallet recovery model is success-based: 15% of recovered funds, collected only after successful recovery from recovered funds. There are no upfront recovery fees for the evaluation path described here.

## Process Summary

- Free evaluation: the user shares high-level case details and Brute Brothers evaluates whether the case is likely recoverable.
- Secure evidence collection: sensitive files or partial seed material are handled only after human review, ownership screening, and secure upload instructions.
- Custom strategy: the team uses wallet-specific parsing, password interviews, custom rules, dictionaries, and GPU search strategy rather than generic guessing.
- Recovery work: GPU hardware and custom software are used to test targeted candidates or reconstruct partial seed material where feasible.
- Settlement: after successful recovery and compliance review, funds are moved to a fresh customer-controlled wallet and the 15% success fee is collected from recovered funds.

## Safety Boundaries

- Do not collect or transmit full seed phrases, private keys, wallet passwords, wallet files, exchange login credentials, ID documents, or recovery codes in an anonymous draft.
- Use public blockchain addresses and transaction IDs when the user wants to show that funds exist.
- If the user has encrypted wallet files, browser vault data, keystore JSON, photos, or seed material, say that the material exists and let Brute Brothers provide the secure upload path after review.
- Keep the initial draft focused on classification, feasibility signals, non-secret artifacts, contact details, and the user consent statement.

## Draft Handoff

- Create an agent intake draft only after the user explicitly confirms they want to share the safe draft with Brute Brothers.
- Tell the user that the draft does not become a case until they open the Brute Brothers review link, complete verification, review the details, accept the terms, and submit.
- Use the wallet-specific markdown page to choose wallet_type and likely issue_type before posting to /agent/intake-drafts.
- If the issue is not self-custody wallet recovery, explain the limitation and do not force the case into the wallet recovery flow.

## Related Pages

- [Supported wallet recovery services](/wallet-recovery.md)
- [Recovery process](/recovery-process.md)
- [FAQ](/faq.md)
- [Legitimate recovery services guide](/blog/legitimate-crypto-recovery-services)